Contact Us

To help answer any questions you may have regarding our products or regarding your order which was placed please email our Customer Service team below.

Please allow 1-2 Business days for a response to your enquiry. If your enquiry is regarding a product(not an online order), please call one of our stores for assistance.

Please include your Order Number or Full delivery address.

ONLINE ORDER ENQUIRIES - info@urbanuggboots.com.au

STORES NOW OPEN:

MELBOURNE
215 Flinders St - Station
(next door to City Hatters)
MELBOURNE
Australia
Mon-Sat: 10am-6pm
Sun: 12pm-5pm
Ph:(03) 9078 8886 - (Store Enquiries Only - Online Orders via Email)

SOUTH YARRA
2 Bond St (Cnr Chapel St)
South Yarra 3141
Melbourne - AUSTRALIA
Mon-Sat 10am-6pm, Sun 12-5pm
PHONE:03 9826 0004 -(Store Enquiries Only - Online Orders via Email)

SOUTH WHARF
(Hilton and DFO Complex)
2 Convention Centre Place
South Wharf, Melbourne  Australia
Mon-Sat: 10am-6pm
Sun: 12pm-5pm
(03)9025 9750 -(Store Enquiries Only - Online Orders via Email)

(see our Ugg Shop page for directions)

* For returns or exchanges please send us an email prior to receive the Returns Form.